Assessor Resource
TLII4016A
Service freight customers
Assessment tool
Version 1.0
Issue Date: May 2024
Work must be carried out in compliance with the relevant regulations and workplace requirements concerning freight services.
Work is performed under some supervision generally within a team environment. It involves the application of workplace procedures and regulatory requirements to the servicing of freight customers as part of work activities in the transport, distribution and/or allied industries.
This unit involves the skills and knowledge required to service freight customers in accordance with regulatory and workplace requirements including confirming freight customer needs; providing quotations; calculating freight charges; modifying products and services in response to identified customer needs; and promoting existing freight services. Licensing, legislative, regulatory or certification requirements are applicable to this unit.
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